30-Day Returns Period
We offer a generous 30-day no-hassle returns period on items purchased through our website or over the phone.
Within 14 days, you can return items for a full refund. Within 30 days, you can return items in exchange for other items.
If you would like to return an item for any reason, please contact us for a Returns Number (RN) within 30 calendar days of receiving your order. You will need to return the item(s) to us, so that we receive it within a further 14 calendar days of being given this RN. We will process your refund or exchange within 14 days of receipt of the returned item.
We will also refund your original delivery cost, except: if you chose to to have the goods delivered by more expensive means than the cheapest standard delivery option offered to you, we will refund the cost of the cheapest delivery option which you could have chosen.
If the item is faulty or incorrectly supplied, we will send you a pre-paid returns label. We regret that in cases where the item was correctly supplied and not faulty, we are unable to offer a prepaid return, and you will be responsible for the return cost.
If an item (including its packaging) is returned in a condition different to when it was sent out, we may at our discretion make a reasonable deduction to account for the fact that we are no longer able to sell it at full price.
Your rights of return are considered forfeited if the goods have been customised, adjusted, manufactured or ordered to your specifications. This also applies to items subject to wear and tear such as strings, as well as to items such as reeds, harmonicas or recorders which cannot be returned for reasons of hygiene.
We are unable to accept returns from outside the EU apart from on faulty goods. The reason for this is that VAT (sales tax) & duty are charged by UK Customs on re-entry to the UK which we cannot subsequently reclaim. Hence, sales outside the EU are on a firm order basis only.
If an item appears damaged on arrival, you must inform us at the earliest opportunity, preferably on the day of receiving the goods. Please keep all packaging materials in case this should be needed by our insurers. Please note: failure to inform us immediately of receiving a damaged item may render you liable for associated repair charges.
We will assess faulty items upon their return and may at our discretion offer a repair or replacement, except in the case of faulty sheet music, when we will replace the item.