Call Us: 020 8662 8400


Privacy and Cookies

Our aim is to provide you with an online experience which is both easy to use and full of useful features. You can use most of our site without giving us any information about yourself. But sometimes we do ask for information to help us carry out our services. It's important to us that you feel comfortable sharing this information with us; this Privacy Policy explains how we may collect and use your personal data.

Personal Information we may Collect

We collect the minimum amount of information to perform our services: our key services are listed below:

  1. Contacting us We will ask you for your name along with your email address or phone number so that we can respond to your message.
  2. Placing an order We will ask for information such as your name, address, phone number and email address. We require your phone number in case we or our courier need to contact you about the status of your order. If you are paying by credit or debit card, your payment is made via SagePay's secure servers: SagePay's privacy policy is available to view online.
  3. Creating an account We give you the option to create an account, which stores your personal information to allow you to check out quickly. We do not store your payment details.
  4. Teacher Directory, Events, Ensembles We offer these advertising services free of charge. Any information you enter (except your email address) may be shown publicly on the Internet, so we are unable to prevent or control further use of this information. Please bear this in mind when sharing any information about yourself. You are able to delete this information at any time, when your information will be removed from our website but may remain available on users' devices if they have saved it.

Use and Retention of your Personal Information

In addition to providing our services as outlined above, we may use your personal information in the following ways:

  1. We may share your phone number and email address with our delivery company in order that they can send you tracking emails and order updates.
  2. With your consent, we may send you email newsletters with products and news which we believe may interest you. We may share your past order activity with third parties to produce targeted content.
  3. With your consent, we may share your details with third parties that provide services which may be relevant to items you have purchased.
  4. If you have added items to your basket and (i) are signed in or (ii) have entered an email address, but have not checked out, we may send you an email reminding you to complete your order.
  5. Some orders may be fulfilled by a third party seller: in such cases, your name and delivery address may be shared with the third party for the sole purpose of fulfilling your order.
  6. Keep you informed with changes to the website which may affect you or the use of our service.

Except as detailed above, we won't share your personal information with any third parties except in the following circumstances:

  1. When we may be required to do so by law
  2. When we believe that such action is necessary to:
    1. conform to the edicts of the law or comply with a legal process served on Jonathan Myall Music;
    2. protect and defend the rights or property of Jonathan Myall Music
    3. act in urgent circumstances to protect the personal safety of users of Jonathan Myall Music, its websites, or the public.

Accessing and Changing your Personal Information

If you are a registered user, you can review and change personal information at any time by accessing your account. Please be sure to update your personal information promptly if it changes or becomes inaccurate. We may retain some information from closed accounts in order to comply with law, prevent fraud, assist with investigations, resolve disputes, analyze, or troubleshoot programs, enforce our Terms of Use, or take other actions permitted by law.

Security of your Personal Information

We strictly protect the security of your personal information and honour your choices for its intended use. We carefully protect your data from loss, misuse, unauthorised access or disclosure, alteration, or destruction.

Your personal information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access. We store your information on servers located in the United Kingdom, and no-one other than our authorised staff can see or edit your personal information.

Please read our Security Policy for further information.

Protection of Children’s Personal Information

We do not publish content that is targeted to children. Obviously, if your child places an order online we will store their information. We do not store details of their age.


What is a Cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at and the Information Commissioner's Office.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience.

The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below.

Category 1: strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or logging-in, cannot be provided.

Category 2: performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to make decisions on improving how our website works.

Category 3: functionality cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.


Category 4: targeting and remarketing cookies

These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

These types of cookies are served by the following third party websites:

  •  Facebook via their 'Like' and 'Comments' plug-ins, and the 'Facebook Pixel' remarketing tag
  •  Twitter via their 'Tweet' button
  •  Google via Adwords and maps
  •  Spotify via the Play Button

In particular, this website uses Google AdWords and Facebook remarketing services to advertise on third party websites (including Google and Facebook) to previous visitors to our site. Tis means that we may advertise to previous visitors who haven’t fniished completing a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to our website. If you have a Google account, Google may link your browsing history with that account to provide personalise ads - you can opt out of this in your Google account. Any data collected will be used in accordance with the third party's privacy policy.

Disabling Cookies

In your Web browser, you can disable cookies entirely or just from this website. If you choose to not have your browser accept cookies, you will still be able to view the website, but many features may not work as expected and you will not be able to place an order. You can opt out of a third party vendor's use of Targeting and Remarketing cookies by visiting the Network Advertising Initiative opt out page.


Further information on cookies

Aggregated Data shared with Third Parties

We use third party tools, including Google Analytics and Optimizely, to analyse how users interact with our website. By studying aggregated statistics, we can see which parts of our website work well and which need improvement. While data on actions you take on our website may be sent to the third party, it is totally anonymous and cannot be used to identify you.

Some examples of the type of data that may be sent to Google Analytics:

  •  How visitors came to the website (such as a link they clicked on or a search term they typed in to Google).
  •  The type of web browser that users use, the screen resolution and whether it supports Flash.
  •  How long users spent on the website, and pages they visited while on the website.
  •  How quickly our website loaded.
  •  Actions users took while on the website, such as emailing, making a purchase or writing a review.
  •  Actions that user made across multiple devices.

Some examples of the type of data that is not sent to Google Analytics:

  •  Personally identifiable information (user id, name, address, telephone number, email address, Facebook account, IP address).
  •  Financial information (credit card numbers, bank account numbers).
  •  Pages you viewed on external websites.


We may display links to third party websites. Please note that we cannot control and cannot be held responsible for the privacy policies of such websites. You should always read the privacy policy of a website to find out more about how they may collect and process your personal information.

Changes to this Policy

From time to time, as our services evolve, we may update this Policy. You agree that we may notify you about material changes in the way we treat personal information by placing a notice on the website. We will also update the 'Last Updated' date on this page. Please check the website frequently for updates.

Further Information

We welcome your comments and questions regarding this policy. Please contact us or write to us:-

Adam Clifford
Jonathan Myall Music
46 South End

Jonathan Myall Music is registered with the Information Commissioner's Office under the provisions of the 1998 Data Protection Act and our registration number is Z7387441.

Last updated: 16/01/2018 20:01 GMT