Due to the ongoing COVID-19 situation, for the continuing safety of our customers and staff, we are currently open by appointment only for instrument trials, and are available for video consultations via FaceTime, Zoom and Skype. Please make an appointment on this page.
Due to Tier 4 Restrictions currently in force, we are currently open only for video consultations via FaceTime, Zoom and Skype. Please make an appointment on this page.
We regret that we currently remain closed to walk-in customers. Our repair workshop is open, but please contact them directly.
As life slowly moves to "the new normal", it can be easy to forget that we are still affected by this pandemic. Please rest assured that we are doing everything we can to ensure that the health of our customers and staff is not compromised. To this end, we have put the following procedures in place for our in-store visitors:
Because we are open by appointment only, you will be the only customer in the shop at any one time.
We are using only one practice room, which we are sterilising with a UV-C lamp after each use. These lamps are used in areas such as government buildings and public transport to effectively sterilise a large area, and are so powerful that they require our staff to wear full PPE and undergo training to use.
We are not currently able to be in the practice room with you, so these appointments are not suitable if you've never played before and need to be shown how to play an instrument.
Please wear a mask in the shop at all times, except when you are in the practice room.
We have hand sanitiser throughout the shop, and ask that you clean your hands on entry, and keep them clean during your visit.
We ask that you limit your group to a maximum of two people from the same household, bring your own water bottle and take any rubbish home with you.
Please maintain a 2-metre distance from our staff at all times.
We are sterilising instruments using a combination of the UV-C lamp and alcohol wipes, and in addition are quarantining them after use. Because of this, it is necessary to limit customers to three instruments at a time - otherwise all of our stock will be in quarantine for the next customers! However, our staff's expertise will help you effectively and efficiently narrow the selection down so that you can find the right instrument for you.