From Thursday 5 November we are closed to walk-in customers.
Our mail order, Click & Collect, Video Consultations and Repair Workshop are still operating - Learn More
Call Us: 020 8662 8400


Opening Hours


COVID Update

From Thursday 5 November, we are open for:

  • Online and Phone Orders
  • Click & Collect
  • Video Consultations
  • Home Trials
  • Repairs and Servicing (by appointment)

Online and Phone Orders

As we are operating on reduced staff levels, if at all possible please place your order online. Thank you!

Click & Collect

We're still offering Click & Collect at the door. If you're local, place your order online and we will have it ready to collect within two hours (Monday to Friday only - Maximum order value £250).

Video Consultations

Our video consultation service has been incredibly successful in helping customers narrow down the choice of instruments. Book an appointment online.

Home Trials

In certain circumstances we can send instruments out for home trial. Please contact us or book a video consultation to arrange this.

Repairs and Servicing

Our workshop team is still operating by appointment. Please contact the workshop directly to arrange repairs and servicing - you can post your instrument to us, or drop-off/collect at the door.

We are currently open for Click & Collect orders and video consultations only. Book a video consultation.

Current Opening Hours (Click & Collect)

Monday - Friday
9:30 am to 5:30 pm
Sundays & Public Holidays

Repair Studio Hours (By Appointment)

Our repair studio uses a booking-in system. Please contact the repair studio directly to make an appointment before making a special journey. This is so the instrument is away from you for the shortest possible time.
Monday, Tuesday
Flutes: 9:30 am to 5:30 pm
Double Reeds: 9:30am to 5:30pm
Thursday, Friday
Flutes: 9:30 am to 5:30 pm
Sundays and Public Holidays