Delivery Times with COVID-19
COVID-19 is putting a strain on all services including our processing times and postal/courier services. Please allow longer than the advertised delivery times to receive your order.
Within the United Kingdom, we offer a free delivery option on all orders. When you check out, select the free delivery option. We also offer faster delivery options on many items if you require your order sooner.
UK Delivery Times
Most orders to UK addresses are sent out by Royal Mail, UPS or DPD. When you check out, you will usually be offered a choice of delivery services, depending on the weight and size of your order.
Quoted delivery times are our target times, and are (i) not guaranteed and (ii) subject to stock availability. Deliveries are made Monday to Friday excluding public holidays. We will not accept responsibility for consequential loss or damage incurred due to late delivery.
Our cut-off time for orders is 2:00pm UK time.
For our overseas customers, we offer a free delivery option on orders over £1000. When you check out, select the free delivery option. We also offer faster delivery options on many items if you require your order sooner.
We are phasing in displaying shipping prices and times for international orders.
Depending on the items you order, when you check out we will either display a shipping price or you will have the option to request two shipping quotes before we despatch your order. We will despatch your order once and only if you have approved one of these quotes.
Postage is at cost price. We use a variety of couriers depending on the value and weight of the shipment. For light low-value orders, we usually use Royal Mail Airmail, and delivery times for this are as follows (approximate and not guaranteed):
|Zone||Delivery Time (Approx)|
|Western Europe||5-10 working days|
|Eastern Europe||5-10 working days|
|Rest of World||7-21 working days|
For heavy, bulky and valuable orders, we use a range of couriers, including UPS and DPD. When we send you a shipping quote, we will also let you know the estimated delivery time.
Import Duties and Tariffs
If you are outside the European Union, your delivery may be subject to import duties, sales tax and/or clearance fees. These vary from country to country, so we recommend you check the fees applicable to your country. importcalculator.com can give you a rough idea of these costs.