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Delivery Information

Delivery Times

We dispatch orders Monday to Friday, excluding public holidays. Quoted delivery times are our target times, and are (i) not guaranteed and (ii) subject to stock availability. We can not accept responsibility for consequential loss or damage incurred due to late delivery.

UK Delivery Times

Most orders to UK addresses are sent out by Royal Mail, DHL, UPS or DPD. When you check out, you will usually be offered a choice of delivery services, depending on the weight and size of your order.

International Orders

For our overseas customers, we offer a free delivery option on orders over £1000. When you check out, select the free delivery option. We also offer faster delivery options on many items if you require your order sooner.

We are phasing in displaying shipping prices and times for international orders.

Depending on the items you order, when you check out we will either display a shipping price or you will have the option to request two shipping quotes before we despatch your order. We will despatch your order once and only if you have approved one of these quotes.

Postage is at cost price. We use a variety of couriers depending on the value and weight of the shipment. For light low-value orders, we usually use Royal Mail Airmail, and delivery times for this are as follows (approximate and not guaranteed):

Zone Delivery Time (Approx)
Western Europe 5-10 working days
Eastern Europe 5-10 working days
Rest of World 7-21 working days

For heavy, bulky and valuable orders, we use a range of couriers, including UPS and DPD. When we send you a shipping quote, we will also let you know the estimated delivery time.

Import Duties and Tariffs

If you are outside the UK, your delivery may be subject to import duties, sales tax and/or clearance fees. These vary from country to country, so we recommend you check the fees applicable to your country. or can give you a rough idea of these costs.

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