We are running our mail order service with a very small team.
Please allow extra time for us to handle your order, and contact us by email rather than phone as we cannot handle large call volumes. Thank you.
Call Us: 020 8662 8400


Delivery Information

Free Delivery on all UK Orders Over £15

In ordinary times, we offer free delivery on all UK orders, no matter how big or small. However, social distancing measures to protect our staff from Coronavirus means that we are reduced to a skeleton staff of two (we usually number twelve).

We find that many customers use the free delivery service as a tool to drip-feed their orders through, and this is currently putting strain on us, leaving us unable to fulfil basic retail business needs when it comes to responding to emails, processing returns, booking in stock etc.

As a result we have temporarily chosen to instate a small minimum order value of £15 to qualify for free UK delivery, to encourage customers to consolidate orders. In turn we are expecting that this will lift the strain on us, leaving us able to continue to operate our mail order service with the efficiency that you have come to expect.

This is not a forever-decision; as soon as times are back to normal, we will resume our free UK delivery on all orders, regardless of the value. Thank you for your understanding.

Delivery Times with COVID-19

COVID-19 is putting a strain on all services including our processing times and postal/courier services. Please allow longer than the advertised delivery times to receive your order.

Within the United Kingdom, we offer a free delivery option on all orders over £15. When you check out, select the free delivery option. We also offer Priority Delivery options if you require your order sooner.

Delivery Times

UK Delivery Times

Most orders to UK addresses are sent out by Royal Mail, UPS or DPD. When you check out, you will usually be offered a choice of delivery services, depending on the weight and size of your order.

Quoted delivery times are our target times, and are (i) not guaranteed and (ii) subject to stock availability. Deliveries are made Monday to Friday excluding public holidays. We will not accept responsibility for consequential loss or damage incurred due to late delivery.

Our cut-off time for orders is 2:00pm UK time.

International Orders

We are phasing in displaying shipping prices and times for international orders.

Depending on the items you order, when you check out we will either display a shipping price or you will have the option to request two shipping quotes before we despatch your order. We will despatch your order once and only if you have approved one of these quotes.

Postage is at cost price. We use a variety of couriers depending on the value and weight of the shipment. For light low-value orders, we usually use Royal Mail Airmail, and delivery times for this are as follows (approximate and not guaranteed):

Zone Delivery Time (Approx)
Western Europe 5-10 working days
Eastern Europe 5-10 working days
Rest of World 7-21 working days

For heavy, bulky and valuable orders, we use a range of couriers, including UPS and DPD. When we send you a shipping quote, we will also let you know the estimated delivery time.

Import Duties and Tariffs

If you are outside the European Union, your delivery may be subject to import duties, sales tax and/or clearance fees. These vary from country to country, so we recommend you check the fees applicable to your country. importcalculator.com can give you a rough idea of these costs.

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