I've seen the same instrument at a lower price elsewhere - do you price match?
We aim to be as competitive as any other bona-fide music shop. We have software that tracks our most popular items with our main competitors on a daily basis, but should you find the same instrument sold to our same high standard at a lower price somewhere else, please let us know and we will try our best to match - or come near to - that price.
When comparing prices, please bear in mind the high level of customer service we offer. All our new instruments are covered on our Perfect Performance Plan, which includes a free Pre-Sale Set-Up, Owner's Check-Up and three-year warranty.
In addition, our staff are highly experienced musicians themselves and, by appreciating the importance of your purchase, are impartial in the advice they offer. Our stock levels are extensive, and we have practice rooms where you can try instruments to your heart's content before committing to a purchase.
Is VAT (Value Added Tax) or Sales Tax included?
Instrument and accessory prices quoted on this website include VAT at 20% for any order sent to an address in the UK or EEC. Books, music and the majority of our pre-owned instruments are not subject to VAT/Sales Tax on either UK or overseas orders (in or outside of the EU).
Orders sent to countries outside of the EU are not subject to UK VAT. VAT will still be displayed on the checkout and order confirmation emails, but the VAT will be deducted when we process your order. If your order is being shipped/exported to a country outside of the EU, you will charged the "ex. VAT" price. Music, books and the vast majority of pre-owned instruments are not subject to VAT. If pre-owned instruments are subject to VAT, this is clearly shown.
If you visit us from outside the EU and purchase an instrument, you will pay the "inc. VAT" price - but the tax can be reclaimed and refunded when you leave the EU via the Personal Export Scheme. Please contact us if you require more information.
Do you take part in the Assisted Instrument Purchase Scheme (AIPS)?
Yes we do. If your child is a student at a local authority school in the UK you may be eligible to buy an instrument at the ex-VAT price, potentially saving you a large amount of money. Please see our page on the VAT Assisted Purchase Scheme.
If I come to your shop, will I pay more than your online price?
No. Unlike many shops which don't allow you to visit their shop and purchase at their best price, you can rest assured that you will buy at our online price when you buy in store.