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First Class Stamp

Below is a small selection of the many emails, letters, cards etc we receive in thanks...

"I just want to say that the visit was an inspiration. I was inspired by your commitment to and thoughtfulness about flute technique, and by your willingness to give your time so freely and generously. It was, without exaggeration, the most valuable time I have ever spent in the presence of another flautist." PT, Wales

"I just want to say thank you so much for your friendly, professional and reliable service over the last couple of months. My Miyazawa flute arrived home safely and well-packed this week. I will be using your service again in the future and I will recommend it to my friends." RO, Ireland

"Wow, Wow, and Wow. The head joint is everything you said and more. I love it. The color and tonal range is pretty is as you said, sort of a wonderful mix of musical and instrumental alchemy. All the color and wonderful warmth that wood can offer but with the quick response that silver affords. I am quite sure that the all silver or gold heads would be wonderful but this is a perfect head for me. Of course I have only had it for a day and each time I have picked it up I seem to discover something else interesting and wonderful about it. I certainly have never played anything quite like it so I will have a great time exploring... I rarely buy sight unseen and untested but I had great confidence based on our discussions.  Thank you, thank you and thank you." KH, USA

"I just wanted to say how impressed I have been with your service. Everyone I have spoken to (in particular Sarah) have been most friendly and more than helpful.  And things I have ordered have been delivered very promptly.  I would be very happy to recommend you to anyone." LC, Oxfordshire

"Having just sent letters of complaint to two mail order companies I thought I would redress the balance and send a message of thanks for your usual excellent service. Unfortunately it is increasingly rare to receive good service these days and you make a refreshing change with your consistently good customer care." KG, Leeds

"Just a quick thank you for sending out another copy of the Carmen Fantasy. It arrived yesterday. Your customer service is terrific. Best regards." MW, West Lothian

"Once again thank you for your most courteous service and prompt delivery. I know I can depend on you when I need music in a hurry." DL, Staffordshire

"I wanted to let you know that my parcel arrived safely in South Africa. Many thanks for all your trouble in getting this package to me. I am sure I will be ordering again for the exams next year!" MU, South Africa

"Thank you for being so patient and caring during the time since we bought my new flute. All of your advice has helped me greatly... nothing seemed to be too much trouble!" EC, Hampshire

"Congratulations on the expedient and friendly service!" JD, Isle of Man

"Many thanks for your ever efficient service." SB, Kent

"Thank you so much for your help. You will continue to be my number one choice supplier!" JC, East Sussex 

"Thanks for the brilliant service re this order, received yesterday." RI, Staffordshire

"Thank you for being such a reliable source of flute music……" DM, Hertfordshire 

"Thank you to everyone for your outstanding personal and efficient customer care." BW, Cheshire

"We would like to thank you for your excellent service and advice. The care and patience you showed our daughter gave her the confidence to make the right decision. We feel that she has the best possible instrument within our price range... We are sure it will give her many happy years of playing!" CL, West Sussex

"Just a note to say a big "Thank you" especially to Pasha Mansurov for his help in the recent purchase of my flute and headjoint. I'm not sure I would have purchased the flute I wanted without his help and advise. The combination of the Rudall-Carte flute and Mancke headjoint are working really well. His expertise as a flute player was particularly useful." DP, Wales

"Just to say thank you for the music which arrived the next day and thank you again for sorting out the mistake. All very impressive!" AC, Aberdeenshire